Privacy policy

Last updated 8 November 2026. This explains what we do with the details you send us, in plain English.

Who we are

AlbaTek Group (“AlbaTek”, “we”, “us”) installs and maintains CCTV, intruder alarms, door entry, networking, IT and fire systems in Glasgow and across the central belt of Scotland. We are responsible for the personal information described below. You can contact us at info@albatek.co.uk or on 0141 255 2987.

What we collect

• Your name, email address and phone number.
• The details you choose to give us about what you need, such as your answers in our system builder or your message in the contact form.
• The same kind of details if you contact us by phone, WhatsApp or email.

Why we use it

We use your details only to contact you about your enquiry or quote. That means replying to you, preparing a quote and arranging a survey. We do not use them for marketing, we do not sell them, and we do not share them for advertising.

Our lawful basis is that we need to take steps at your request before a contract is made, and that we have a legitimate interest in replying to people who contact us. If you become a customer, we also use your details to carry out the work.

How long we keep it

• If you decide not to go ahead, we delete your details straight away.
• If you become a customer, we keep your details until the job is complete.
• We may keep records that the law requires us to keep, such as invoices and accounting records, for as long as the law requires.

Who handles your information

We store your details securely and limit who can see them. To run this website and our business we use trusted providers who handle information only to provide their service to us:

• Web3Forms delivers the contact form and system builder messages to us.
• Microsoft 365 provides our email.
• Cloudflare hosts this website.

Some of these providers may process information outside the UK, using the safeguards that UK data protection law requires. We do not share your details with anyone else unless the law requires us to.

Your rights

You can ask us to:

• tell you what details we hold about you and give you a copy;
• correct anything that is wrong;
• delete your details;
• limit how we use your details, or stop using them;
• give you your details in a format you can reuse, where this applies.

To do any of these, email info@albatek.co.uk.

Cookies

We do not use advertising or analytics cookies, and we do not track you around the web.

Complaints

If you are unhappy with how we have used your details, please tell us first so we can put it right. You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

Changes

If we change this policy, we will update the date at the top of this page.